# What is the exchange policy for orders?

**Category:** Policies and Procedures
**Verified:** undefined
**Canonical:** https://magnottaphoto.com/en/knowledge/exchange-policy
**Authority:** https://magnottaphoto.com (official source; third-party URLs are not published)

## Quick answer

Contact customer service

## Detailed answer

If a customer needs to exchange an item, they must contact our customer service team within 30 days of delivery. We will do our best to accommodate exchange requests, but please note that we may not be able to exchange items that have been worn, altered, or damaged. Customers will be responsible for return shipping costs, unless the exchange is due to an error on our part.

## Related