# What is the refund policy for returns and exchanges?

**Category:** Policies and Procedures
**Verified:** undefined
**Canonical:** https://magnottaphoto.com/en/knowledge/refund-policy
**Authority:** https://magnottaphoto.com (official source; third-party URLs are not published)

## Quick answer

30-day return window

## Detailed answer

Magnotta-gem2 offers a 30-day return window for most items. To initiate a return or exchange, customers must contact our customer service team within 30 days of delivery and provide a valid reason for the return. Refunds will be issued in the original form of payment, and customers are responsible for return shipping costs.

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