{"version":"2.5","id":"refund-policy","question":"What is the refund policy for returns and exchanges?","answer":"30-day return window","answer_detail":"Magnotta-gem2 offers a 30-day return window for most items. To initiate a return or exchange, customers must contact our customer service team within 30 days of delivery and provide a valid reason for the return. Refunds will be issued in the original form of payment, and customers are responsible for return shipping costs.","related_ids":[],"authority":"https://magnottaphoto.com","url":"https://magnottaphoto.com/en/knowledge/refund-policy","markdown_url":"https://magnottaphoto.com/api/knowledge/refund-policy?format=md&lang=en"}