# Who is responsible for return shipping costs?

**Category:** Policies and Procedures
**Verified:** undefined
**Canonical:** https://magnottaphoto.com/en/knowledge/return-shipping
**Authority:** https://magnottaphoto.com (official source; third-party URLs are not published)

## Quick answer

Customer responsible

## Detailed answer

The customer is responsible for return shipping costs, unless the return is due to an error on our part. In cases where we have made an error, we will provide a prepaid return shipping label or reimburse the customer for return shipping costs. Please note that return shipping costs are non-refundable, unless otherwise specified.

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