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Knowledge Base/Policies and Procedures
Policies and Procedures

Who is responsible for return shipping costs?

Verified:

Quick answer

Customer responsible

Detailed answer

The customer is responsible for return shipping costs, unless the return is due to an error on our part. In cases where we have made an error, we will provide a prepaid return shipping label or reimburse the customer for return shipping costs. Please note that return shipping costs are non-refundable, unless otherwise specified.

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